04 April 2017
Reinventing Financial Services
Background:The financial crisis and the subsequent economic melt-down have forever changed the relationship between consumers and financial service firms. Roger Peverelli presents a thought-provoking and insightful vision on the future of banks and insurance companies.
Based upon his highly successful 2011 book, Reinventing Financial Services, Peverelli uncovers the radical shift in consumer perception and identifies the six key consumer trends that financial institutions must heed. These trends set the stage for the future of finance and are inevitably connected with the way banks and insurance companies must change to hit the perfect note. A shopping list that will help financial service providers find the right answers to the challenges of the new financial reality:
· How to restore consumer trust;
· How to differentiate when transparency rules;
· How to become close to consumers across channels;
· How to leverage social media and mobile services;
· How to align customer centricity and profitable growth; and
· Where to start to create a new future.
Roger Peverelli is known as an expert in the field of strategy and innovation in financial services. In recent years he has headed a large number of projects for international and domestic banks and insurers.
Together with Reggy de Feniks he wrote the international bestseller ‘Reinventing financial services. What consumers expect from future banks and insurers’; published by Financial Times Prentice Hall and released globally in eight languages. At the moment, they are completing the follow-up: ‘Reinventing Customer Engagement. The winning business model for future banks and insurers’. This book will become available in the spring of 2017.
Roger is in demand as a speaker at international conferences and in boardroom sessions. More information about him can be found at www.rogerpeverelli.com.